Privacy Policy

Get Broadband is Committed to Protecting Your Privacy

At Get Broadband we know how important your privacy is, and we are committed to providing strong customer privacy protections. This Privacy Policy describes how Get Broadband and their partners collects, uses, and protects your personal information, and details your options with regard to our collection and use. The Policy applies to customers of all Get Broadband products and services and to visitors of Get Broadband websites.

Types of Information Get Broadband Collects

Get Broadband & partners collects information about you and your device(s) in order to provide our products and services. The information we collect may include:

Account Info: We collect information related with your particular account, such as your name, address, telephone number, email address, and call records.
Service and Device Information: We collect information on your Get Broadband service history, as well as information on how you use the Get Broadband’s network, products, and services, and how well the network, products, and services are operating. We also collect information related to your specific device or equipment type, software, and configuration.
Customer Proprietary Network Information: We collect Customer Proprietary Network Information, or “CPNI”, which is a type of personal information. For more information, please see the Get Broadband CPNI Policy.
Geolocation Information: We may collect information on your ZIP-code and street address, as well as where your wireless device is located. This information is generated when your device communicates with cell towers, wi-fi routers, and/or other technologies.

How Get Broadband Collects Information

Get Broadband collects information by your use of our products, services, and network. This includes collecting information in the following ways:

Information Provided By Customer

We collect information that you supply when you purchase or use our services or products, or otherwise communicate with Get Broadband representatives. Some of the ways that you provide information to Get Broadband include:

When you receive Get Broadband’s products/services
When you contact Get Broadband customer service representatives
When you create, modify, or interact with our website

Information Collected When You Use Get Broadband Products and Services

When you use your Get Broadband device, products, or services, Get Broadband & partners automatically collects certain information as we monitor the performance of our services and/or equipment. For example, Get Broadband automatically collects information about:

Your device, such as what type of device is used, device location, when the device is on or off, what services are being used, what calls and text messages are sent and received, and general device performance issues.
Your computer or device web preferences and other online data collected through the use of cookies, web tags, or similar technologies.

- When you interact with Get Broadband’s websites, Get Broadband collects information about your visit. This may include data about your searching, browsing, and purchasing activities on our website, as well as your IP address, account information, mobile device telephone number, web addresses of the websites that you come from and go to next, and information about your internet connection.
- We use this information in order to deliver more relevant and accurate marketing messages, as offerings may vary depending on where you live. We also use this information to manage the frequency with which you see certain advertisements. In addition, we use this information to review and maintain the effectiveness of our websites.

How We Use the Information

Get Broadband uses the information it collects in a variety of ways, including:

To provide you with little or no cost devices, products, and services
To bill you for use of the products and services and maintain billing records
To maintain a record of your interactions with Get Broadband
To help you with service, product, and network-related issues
To manage, improve, and protect the integrity and security of our network
To improve our services and network
To inform you about product and service updates, offers, and promotions that may be of interest
To comply with laws and regulations
To prevent and investigate fraud, illegal activities, and violations of our Terms and Conditions

Get Broadband Advertising
We may use certain information you have provided, such as preferences expressed by use of our websites or through use of our products and services to provide you with marketing information related to Get Broadband products and services that may be of interest. We may provide these ads on our websites or mobile applications. This is part of our service relationship, and you may not opt-out of receiving this type of advertising.

How We Share Information

Except as noted in this Privacy Policy, Get Broadband does not sell, license, or share any individually identifiable customer information beyond the Get Broadband family of companies, for non Get Broadband-related purposes, without the consent to do so from the individual whose information will be shared.

Sharing Within the Get Broadband Family

Get Broadband shares customer information within the Get Broadband family of companies in order to communicate with you about your account, to provide products and services to you, and to develop the products and services that will serve you best. Get Broadband also shares information among the Get Broadband family in order to offer and provide you with additional products and services that may be of interest. You can limit the sharing of certain types of information, known as Customer Proprietary Network Information, or CPNI, for marketing services outside of the services you currently have. For further information, please see the Get Broadband CPNI Policy.

Sharing With the Primary Account Holder

Get Broadband may disclose information about an account to the primary account holder. If the primary account holder is a business, governmental agency, or another individual, Get Broadband may provide information about your use of the products or services at their direction.

Sharing With Third Parties

We will never sell your name, address, or phone number to those outside of the Get Broadband family to market third parties’ products or services without your consent.

Get Broadband does use third party partners for certain business purposes, and shares information with them as necessary for them to perform work on our behalf. We may also provide information that does not identify you personally to third parties for marketing, advertising, or other purposes. Get Broadband also shares information with third parties in order to protect your privacy and security and to enforce our own rights. In these situations, we only share your information as needed for those companies or entities to perform specific services. In addition, those companies are required to protect your information with the same level of protection that Get Broadband provides. As described, we share information beyond Get Broadband with certain other entities in limited circumstances:

In order to comply with court orders and other legal and regulatory requirements
To respond to 911 and other emergencies
To assist with identity verification and to prevent fraud and theft
To enforce our agreements and legal rights, or to advance or defend against legal claims
To process transactions and bills and to collect payments
As part of a corporate business transaction (i.e., a merger or acquisition)
With your consent

Consent Required for Individually Identifiable Disclosures

Get Broadband will only disclose information that individually identifies customers or their devices to third parties with customer consent, which may be obtained in writing, online through click-through agreements, when you accept the terms on your device for certain applications or services, or orally via an in-store or phone contact. Implicit consent will be obtained only in certain situations (i.e., when you purchase a product and request that it be shipped to your home or business, you implicitly consent to disclosure of your name and address to a third-party shipping company in order to complete delivery).

Notice for Get Broadband Wireless Customers

Get Broadband does not provide listing information for wireless numbers to phone book publishers or directory assistance services without your consent.

Third Party Entities, Applications, and Social Networks

If you choose to interact with third party applications, entities, or social networks via the Get Broadband website, products, or devices, please be aware that the information you provide to those third parties is subject to the terms and conditions and privacy policies of those third parties, not Get Broadband.

How We Protect Your Information

Get Broadband employs a variety of safeguards in order to keep your personal information safe from unauthorized access:

Get Broadband employees are trained in various privacy protections and on the proper access to, use, and disclosure of customer information.
Get Broadband only permits access to sensitive personal information to those employees who have a business need to access such information.
Get Broadband requires password protection to access online account information. For multi-line accounts, the primary account holder is authorized to access all account information. Other account users may access online account information only related to their device and line. The primary account holder may provide for broader or more limited access rights for other account users.
Federal law provides for protection of CPNI, and Get Broadband enforces a policy to maintain the confidentiality of CPNI and ensure compliance with federal rules. Get Broadband will never intentionally disclose customer CPNI to third parties without customer consent, except as permitted by federal laws and as described in this Policy. However, primary account holders may designate certain authorized users to access account information and CPNI. For more information, please see the Get Broadband CPNI Policy.
Get Broadband retains information only for as long as needed for business or tax purposes, or as applicable laws, regulations, or orders require. Upon disposal of customer information, Get Broadband utilizes procedures reasonably designed to erase or eliminate access to information (e.g., by shredding documents, wiping media and devices, and various other measures).
Get Broadband applies encryption and other security controls to protect your information that Get Broadband stores or transmits.

Although Get Broadband strives to provide the security of your personal information, no program is 100% secure and we cannot guarantee that our precautions will prevent every unauthorized attempt to access personal information. Get Broadband utilizes incident response plans to handle unauthorized attempts to access personal information. If you become aware of a security issue, please contact Get Broadband’s regulatory department at support@get-broadband.com.

Online Privacy Policy for Children

Get Broadband does not intentionally or knowingly market to, collect information from, or solicit information online from children under the age of 13 without first obtaining parental consent. Get Broadband encourages parents to be involved with children’s online activities to ensure no information is collected from a child without parental consent. If you authorize a child to use Get Broadband’s products and services by providing them with a device associated with your account, any information acquired as a result of such use will be treated as your information in accordance with this Policy.

Customer Choice And Control

Accessing Your Information

You can access and modify your account information by contacting Get Broadband customer service.

Choices Regarding Get Broadband’s Use of Your Information

Get Broadband would like to send you certain communications about products and services that we provide. However, you may choose to limit or opt out of receiving marketing communications at any time. In order to opt out of receiving marketing communications, please call Get Broadband customer service and speak with a Get Broadband representative who can process your opt out request.

Even if you choose not to receive marketing communications from Get Broadband, if you purchase Get Broadband products or services you will continue to receive certain account and service related communications, such as invoices, customer service notices, and transactional notices.

Consumer Role in Protecting Privacy

To ensure that your personal information remains protected, Get Broadband encourages customers to use passwords to prevent unauthorized access to your account. Use unique, non-obvious passwords and do not share the passwords with others.

Do Not Call

Federal “Do Not Call” laws allow customers to place their telephone numbers on the national Do Not Call Registry in order to prevent telemarketing calls. Please visit www.donotcall.gov for more information. Please note that even if your number is placed on a federal or state Do Not Call list, most telemarketing laws permit companies to contact their own customers. However, you may be removed from Get Broadband’s telemarketing list by contacting customer service.

Other Information:

Consumer Code for Wireless Services

Get Broadband follows the Consumer Code for Wireless Services (“CCWS”) established by the Cellular Telecommunications & Internet Association (“CTIA”). CTIA and the wireless carriers that follow the CCWS have made a voluntary commitment to help consumers make informed choices when selecting their wireless service. For information about the voluntary guidelines included in the CCWS, please visit CTIA’s website at www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service.

California Privacy Rights, Web Site Data Collection, and Do Not Track Notices

California Privacy Rights
California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. As stated in this Privacy Policy, we will not sell your Personal Information to other companies and we will not share it with other companies for them to use for their own marketing purposes without your consent.

California Web Site Data Collection
We do not knowingly allow other parties to collect personally identifiable information about your online activities over time and across third-party web sites when you use our websites and services. Get Broadband provides information about the opt-out choices it makes available online at www.Get-Broadband.com.

“Do Not Track” Notices
Because the providers of “do not track” and similar signals do not yet operate according to common, industry-accepted standards, Get Broadband currently does not respond to those signals. For more information on Do Not Track, please visit www.allaboutdnt.com.

California customers who wish to request further information about our compliance with these requirements, or have questions or concerns about our privacy practices and policies may contact us via e-mail at support@get-braodband.com

Changes to the Policy

Get Broadband reserves the right to make changes to its Privacy Policy. Please check back periodically for changes. If any changes are made, Get Broadband will revise the effective date of the Privacy Policy.

How to Contact Get Broadband

If you have any questions or concerns about this CPNI Policy, you may contact Get Broadband customer service via email and/or submit CPNI concerns to 6080 Center Drive, Suite 600, Los Angeles, CA 90045.